CHART Program

CHART members discussing the program

CHART (CHronic-Utilizer Alternative Response Team) 


Our community's most vulnerable and marginalized residents utilize services that span multiple systems, including criminal justice systems, emergency services, hospitals, legal services, social service agencies and shelters. Many of these individuals have overlapping legal, health, mental health and substance abuse issues that result in repeated, expensive, and avoidable contact with these services which are are ill-equipped to address underlying social and health needs.

CHART is a team of criminal justice, emergency response and service agencies who collaborate in an effort to reduce the impact of chronic utilizers on these systems. The primary goal of CHART is to decrease the system impacts associated with the disproportionate overlapping service utilization by these individuals; efforts also have a positive impact on the lives of those identified for participation in CHART. 

Learn more


Use the tabs below to understand different aspects of the CHART program.

  1. Who is on CHART?
  2. Who is in the CHART program?
  3. How does CHART help Everett?
  4. How does CHART help utilizers?
  5. How is success measured?

Who is on the CHART?



There is a core team consisting of representatives from Everett Police Department, Everett Fire Department, Snohomish County Department of Human Services, Snohomish County Jail, the Everett City Attorney’s Office, and Providence Regional Medical Center Everett.

A specialized team is formed for each identified CHART individual consisting of those people who can help craft an alternative plan such as treatment providers, public defenders, social workers, or other medical professionals.